Intelligent CIO Europe Issue 14 | Page 39

////////////////////////// “ SOFTWARE LAYS THE FOUNDATIONS FOR LEGITIMATE APPLICATIONS OF AUTOMATION. development and release of software; there are also cultural and structural implications. After all, agile businesses often work in smaller teams, constantly incorporate feedback into development cycles and consequently make faster decisions. This can be one of the hardest parts of changing an organisation to become more digital and there are different ways to do this. Some start a ‘garage’ in a cool part of town, others create a new division or evolve an existing one to work differently, while some choose to enact change from within. Essentially, software must be integrated into the broader business picture. For example, it is most useful when coded with an understanding of the consumer problem behind the solution, which ensures the software is as relevant as possible to the end-consumer experience. Sanjiv Gossain, Head of Cognizant Digital Business, Europe www.intelligentcio.com INTELLIGENTCIO 39