NEWS
UK cybersecurity programme helping youth
develop essential skills
“To protect an organisation effectively,
everyone from the mailroom to the
boardroom needs to have the skills and
awareness to recognise and protect
against cyberthreats. This programme gets
to the heart of that by developing talent
and future-proofing capabilities into the
next generation.”
G
lobal Knowledge, a worldwide leader
in technology skills solutions, has
partnered with Qufaro, operator of the
United Kingdom’s Extended Project
Qualification (EPQ) in cybersecurity, to
provide apprenticeship training.
The programme provides school-aged youth
with the cybersecurity skills that industries
need. According to (ISC)2’s information
security workforce study, there are up to 2.9
million information security-related roles
unfilled worldwide, including nearly 500,00
in North America and 142,000 in Europe, the
Middle East and Africa.
Todd Johnstone, Global Knowledge’s CEO,
said: “It’s exciting to be working with
Qufaro to provide a new generation of
professionals with the skills to have great
careers and help organisations protect their
people and assets.”
The training is delivered by Global
Knowledge’s UK Apprenticeships division,
which provides blue chip corporate clients
with talent development programmes, in
partnership with Bletchley Park Qufaro.
Dr Budgie Dhanda, CEO, Qufaro, said: “Being
based at Bletchley Park, home of the WW2
‘code breakers’ and considered by many to
be the birthplace of computer science, we
have the opportunity to immerse students
in the historic legacy of the pioneers of
computing, as well as enthusing them with
the challenges of today and tomorrow.”
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Nokia’s SOC powers Telefónica UK’s
customer-centric operations
T
elefónica Group has selected Nokia as
its Service Operation Centre vendor to
support the operator’s journey in the UK
from a traditional network-centric operation
towards a customer-centric operation with
full focus on the customer experience.
Nokia’s evolved Service Operation Centre
(eSOC) platform will be implemented for
Telefónica UK’s 32 million customers.
The Nokia eSOC Platform provides the
flexibility to interface with existing Telefónica
UK systems and data sources, creating
an environment that lets Telefónica
UK proactively monitor its customers’
experiences and take recommended actions
based on measured trends.
Thanks to the SOC offering, which enables
a range of automation techniques
leveraging Artificial Intelligence (AI) and
Machine Learning (ML), Telefónica UK can
optimise its operations to best meet its
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objectives. Nokia’s SOC Office consultancy
will support Telefonica through the process
reengineering required for SOC-enabled
business transformation.
The move from network-centric to
customer-centric operations is a growing
trend for communication service providers
and service assurance is a key differentiator
for Telefónica in the mature UK telecoms
landscape. With the Nokia eSOC Platform
and Nokia SOC Office, Telefónica can
proactively ensure the excellence of
services that are considered more
important by subscribers.
transformed this in three of our markets,
reaching the next level in automated
customer experience management, granting
us flexibility and adaptability that serves as
a key differentiator. Nokia’s solutions and
services will allow us to achieve this goal in a
competitive market like the UK.”
Juan Manuel Caro, Director of Network
and IT operations at Global CTIO at
Telefónica, said: “Telefónica has always
aimed to offer the best possible experience
to our customers which a reactive network
monitoring approach to operations could
never guarantee. With SOC we have already
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