INDUSTRY WATCH
IT TAKES HOSPITALITY
SOLUTIONS THAT DELIVER
CHANGE AND OFFER
CUSTOMERS SOLUTIONS
THEY DIDN’T EVEN KNOW
THEY NEEDED.
E
OH Infor Services recently launched
the Infor Hospitality suite of
solutions to the African market,
with events held in Cape Town and
Johannesburg. At the Johannesburg
event, MC KK Diaz opened proceedings
by stating that, to be successful, it’s
essential that businesses connect people
to what’s important to them.
“Modern customers don’t look at
the product only, they consider the
overarching value proposition – what
value are you offering, and what will my
experience be like?” he said
Adriaan Rossouw, Sales Director, EOH
Infor Services, Infor’s Master Partner
in Africa confirmed that customer
expectations are changing; and they will
continue to change at a rapid pace.
“What does it take to turn a vacation into
an adventure?” asked Rossouw.
“It takes hospitality solutions that deliver
change and offer customers solutions
they didn’t even know they needed.”
According to Wolfgang Emperger, VP
Infor Hospitality EMEA, LATAM and
India, the local market is filled with
opportunities for Digital Transformation.
“There is much desire in the local market
for an innovative alternative from
a technology and customer service
perspective,” he said.
With multi-region, multi-language
functionality, and a strong mobile
functionality, the suite offers hospitality
establishment a best in breed solution –
www.intelligentcio.com
even in regions where computer literacy
is not as high as mobile access. Covering
Property Management, Performance
Management, Revenue Management,
Asset Management, Human Capital
Management and more, the industry is
set to experience rapid transformation
and enhanced customer satisfaction.
“In hospitality, we have more information
about our customers than in any other
industry,” said Emperger.
“It’s time to move from traditional
hospitality to a digital experience – to the
benefit of our guests.”
The digital hotel will soon be a reality
across the continent, believes Rentia
Austin, Hospitality Executive at EOH
Infor Services.
“Traditionally, South Africa’s tech
adoption rate is not high – but this is
changing, as the country and continent
continue to evolve,” said Austin.
“The goal is to create exceptional
experiences with a customer first,
customer last approach – Infor
Hospitality empowers businesses to
achieve this.”
Next-gen access control
technology offers hospitality
critical holistic view
With its high customer volume, the cash-
and labour-intensive hospitality industry
needs advanced security technology to
ensure a safe environment. The typical
environment is generally characterised
by many access points, often manned by
INTELLIGENTCIO
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