Intelligent CIO Africa Issue 26 | Page 20

INFOGRAPHIC INFOGRAPHIC Report reveals South African firms must act upon customer requests S outh African organisations looking to gain a decisive edge in 2019, must focus on going above and beyond to anticipate and act upon customer requests. That is according to research from Avaya Holdings Corp and Davies Hickman Partners, which revealed that 93% of South African consumers believe large organisations should make customer contact easier, while 69% said that convenience is more “ SOUTH AFRICANS INCREASINGLY DEMAND ‘SUPERSERVICE’ FROM THE ORGANISATIONS THEY DO BUSINESS WITH. 20 INTELLIGENTCIO www.intelligentcio.com