LATEST INTELLIGENCE
CHOOSING IT MANAGEMENT
TOOLS THAT WORK FOR YOU
PRESENTED BY
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Considering IT maturity level is
a critical success factor for IT
management technology selection.
IT organizations are buying IT
management tools for the wrong
reasons. To select technology that’s
fit-for-purpose, first work out what
fit-for-purpose really means (hint:
fit for purpose also means fit for
the future).
Executive Summary
According to research firm Gartner Inc., “based
on client inquiries, we have noticed, on average,
IT organizations replace their IT service support
management (ITSSM) solution once every five
years. In addition, we predict that 90% of IT
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INTELLIGENTCIO
organizations will select a particular ITSSM tool
because of a promoted feature that they will never
actually use. On analyzing the nature of the drivers
for replacement, we find that tools are not switched
because they lack features and functionality, but
primarily because they were purchased for the
wrong reasons.”
Inevitably, today’s solutions become tomorrow’s
headaches and the cycle begins again.
Be objective about what you need
Research firm Info-Tech explains: “It is easy to be
distracted by new and flashy features, but it’s
more important to stay focused on the core
requirements your organization needs to improve
service management.”
When we look at the trends behind IT maturity,
we see that average maturity levels have remained
stagnant for the best part of a decade. n
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