Intelligent CIO Africa Issue 25 | Page 14

LATEST INTELLIGENCE CHOOSING IT MANAGEMENT TOOLS THAT WORK FOR YOU PRESENTED BY Download whitepaper here Considering IT maturity level is a critical success factor for IT management technology selection. IT organizations are buying IT management tools for the wrong reasons. To select technology that’s fit-for-purpose, first work out what fit-for-purpose really means (hint: fit for purpose also means fit for the future). Executive Summary According to research firm Gartner Inc., “based on client inquiries, we have noticed, on average, IT organizations replace their IT service support management (ITSSM) solution once every five years. In addition, we predict that 90% of IT 14 INTELLIGENTCIO organizations will select a particular ITSSM tool because of a promoted feature that they will never actually use. On analyzing the nature of the drivers for replacement, we find that tools are not switched because they lack features and functionality, but primarily because they were purchased for the wrong reasons.” Inevitably, today’s solutions become tomorrow’s headaches and the cycle begins again. Be objective about what you need Research firm Info-Tech explains: “It is easy to be distracted by new and flashy features, but it’s more important to stay focused on the core requirements your organization needs to improve service management.” When we look at the trends behind IT maturity, we see that average maturity levels have remained stagnant for the best part of a decade. n www.intelligentcio.com