CIO OPINION
CIO
opinion
“
ORGANISATIONAL
AGILITY MATTERS NOW
AND IS PART OF THE
BUSINESS DNA.
//////////////////
Chris Bedi, CIO at ServiceNow
How CIOs can foster an
agile IT organisation
Chris Bedi, CIO at
ServiceNow, says CIOs
can build an agile IT
organisation that is more
attuned to the needs of
the business. For example,
he suggests CIOs should
have their IT teams listen
to quarterly earnings calls
with analysts to help them
understand the strategic
goals of the business.
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INTELLIGENTCIO
A
gility is a big deal. As companies
embrace Digital Transformation,
we have stopped defending the
old ways of doing business. Instead, we
focus on making sure appropriate change
occurs. We reorganise people, processes
and technology to empower change and
drive tangible results. Organisational
agility matters now and is part of the
business DNA.
behind all this talk of IT agility, CIOs
have to lead their teams through some
fundamental shifts.
Automate everything routine
In IT, we are used to thinking of agility in
terms of the development team. Today,
it means more. CIOs need to build and
present an entire agile IT organisation,
which requires giving some serious
thought to the way the organisation
works. We must move to a new IT
operating model. IT departments continue to fall into the
same trap. Traditionally, 70% to 80% of
IT spending goes to maintenance and
upkeep of legacy systems – keeping the
lights on – and only 20% on innovation
to move the business forward. Most of us
have operated under cost pressures, more
in some industries than others. Operating
with half the IT staff, or sometimes less,
is the new norm and we shouldn’t expect
that to change significantly – everyone
across the entire business has to do more
with less.
This sounds daunting, but it doesn’t
have to be. To start putting more action However, the business needs IT to
support new initiatives in order to grow.
www.intelligentcio.com