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What do you say to people who
may criticise the SaaS solution?
Even if we just go back a year, there was a
lot of fear about virtual workers, but from our
experience, the robots are ubiquitous, and we
are scaling digital workforces fast. The virtual
workers have released significant hours of
FTE in that some companies are reducing
overtime and the number of contractors.
There is obviously a consequence of replacing
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people doing work, but we haven’t yet seen
a client that hasn’t used that human labour
elsewhere and no one is properly exploring
what you can do with those savings.
What would your message be
to industry leaders looking to
use SaaS within their company?
I see it inevitable that their will be an
adoption of virtual workers, whether it’s
FEATURE: SAAS
in-house or as providers as a service, and
cloud will follow through very quickly. I
think you may be uncompetitive if you
were not to adopt SaaS and especially
virtual workers. Business leaders should
really be looking at their business and
operating models and asking themselves
how to get the maximum benefit of virtual
workers, provided by SaaS over the cloud.
The real secret is how to get a competitive
advantage out of it. n
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