Intelligent CIO Africa Issue 23 | Page 52

////////////////////////////////////////////////////////////////////////// FEATURE: SAAS The Software-as-a-Service (SaaS) market is certainly on the rise and is expected to reach US$185.8 billion by 2024. Intelligent CIO explores why many industries are adopting it and how it is being implemented in Africa. S aaS is a model in which software and other associated data is hosted centrally and accessed with the help of a web browser. The model allows users to gain access to various components and features of software with the help of a subscription model and without the need for worrying about product licenses. DigiBlu is a leader in digital workplace implementation and has signed a partnership with Thoughtonomy to deliver the first SaaS based intelligent automation solution in Africa. Among the first organisations to be taking advantage of the new partnership is a premier South African financial services group, which is deploying the Intelligent Automation platform within its subsidiary in Namibia to process a number of core customer onboarding and account management processes which largely depend on systems at the parent in South Africa. Going virtual with SaaS 52 INTELLIGENTCIO www.intelligentcio.com