Intelligent CIO Africa Issue 21 - Page 33

A PUBLICATION Providing Unparalleled Technology Intelligence ISSUE 21 // www.intelligentcio.com Global Cooling Partner Intelligent Education Partner Intelligent Phishing Partner Intelligent Cabling Partner Intelligent Manufacturing Partner Intelligent Security Partner Intelligent Manufacturing Partner Intelligent Supporting Partner Intelligent Software Partner Intelligent Energy Partner Changing role The role of the CIO is evolving due to Digital Transformation Continuing to invest Telecommunications giant Nokia is excited about the growth prospects in Algeria Under the spotlight Technology is helping to revolutionise the transport industry in Africa EDITOR’S NOTE W elcome to the latest edition of Intelligent CIO Africa – I hope you enjoy the read. Our front cover focuses on Kenya Revenue Authority (KRA) and how it is benefiting from a solution implemented by Oracle. The biggest obstacle facing KRA was increasing tax collection when the country had a very low compliance rate, with only 11% of the Kenyan working population filing their taxes. A key factor was the inconvenience caused by the tedious manual process, which required taxpayers to be physically present for it to take place. KRA needed to re-engineer its processes to motivate participation in the tax filing process and a solution that would be simple, convenient and efficient. It took advantage of tools such as iTax, powered by Oracle Service Cloud, Policy Automation, Social Cloud and Marketing Cloud and ensures that the Customer Relationship Management system is delivered on simplicity, convenience and efficiency in service delivery. And as Grace Wandera, the Deputy Commissioner at KRA explains, the solution www.intelligentcio.com has speeded up the process of filling in tax forms, with its Customer Satisfaction Index score increasing to 71%. There is no doubt that the role of the CIO has changed in recent times. Traditional perceptions of the role no longer hold true thanks to Digital Transformation which has placed IT at the centre of businesses. We spoke to three industry experts who give their views about the current state of the CIO, with all of them all agreeing that the position has a vital role to play and is an influential member in the C-Suite. Claude Schuck, Regional Manager, Middle East and Central Africa, Veeam, says that establishing a strong relationship built on trust with the CEO will help the CIO reduce pressure and position the IT department as a strategic asset for a company, while Riaan Badenhorst, General Manager, Kaspersky Lab Africa, says that, to mitigate future threats related to the security of data, CIOs need to shift their mindsets around security. Since its independence, Algeria has made major strides in Information Technology, with telecommunications operators investing significantly in modernising their System being fast-tracked The biggest obstacle facing Kenya Revenue Authority was increasing tax collection when the country had a very low compliance ra