Intelligent CIO Africa Issue 20 - Page 57

CASE STUDY H eadquartered in Johannesburg, ContinuitySA’s client base consists mainly of large and listed organisations, government departments and the in-country operations of multinational organisations. It operates the continent’s biggest network of recovery centres, with more than 20,000m² of space in Gauteng, the Western Cape and KwaZulu-Natal in South Africa, as well as in Botswana, Mozambique, Kenya and Mauritius. departments and the in-country operations of multinational organisations. The business challenge “For example, our customers are increasingly concerned about ransomware and its potential impact on their businesses. There is also a strong drive to ensure client data is better protected and aligned to compliance requirements.” Even though ContinuitySA has historically focused on delivering BCM solutions to those in financial services, it has been receiving interest from companies across industry sectors. Most of its client base consists of large and listed organisations, government “Our clients are looking for dependable intelligent data management solutions to protect them from operational and security threats in an evolving landscape, while managing costs and ensuring their IT staff can focus on profit-generating activities,” said Bradley Janse van Rensburg, CTO of ContinuitySA. To fulfil this need, ContinuitySA must be able to deliver solutions based on strong business continuity principles. The technology that this is based on must also have extensive applicability that range from data availability, replication and recovery, to testing, reporting, and providing alternative workplaces, ultimately allowing it to intelligently manage data for its users. “For our clients, hyper-availability means that their critical data and systems are accessible when required to conduct their business and that unexpected interruptions are responded to fast enough to ensure successful recovery before the business is negatively impacted,” added van Rensburg. OVER THE LAST FEW YEARS, WE HAVE HAD MULTIPLE INSTANCES OF OUR CLIENTS BEING RECOVERED DURING OUTAGES. As such, most of its customers have stringent Service Level Agreements (SLAs) and availability requirements in place. Downtime on critical systems during essential times could result in significant financial and reputational damage if recovery does not happen quickly enough. “In this fast-paced environment, our major pain points with other solutions have been www.intelligentcio.com their slow rate of development to new technologies and use cases,” said van Rensburg. “This resulted in our clients unable to make use of all the latest ICT innovations as the legacy provider was not keeping pace with the rate of technology adoption. This negatively impacted on their ability to use replication technology that was not able to keep up with the rate of technology innovation occurring in other business systems.” ContinuitySA was looking for a solution that could enha nce its offering and more effectively deliver on the customer value proposition. “Initially, we chose Veeam because of its excellent compatibility with virtualisation technologies at an attractive price point,” added van Rensburg. “As we started using it more extensively, we were satisfied with their continued development and improvement as well as their exciting roadmap of future features and benefits. They became a great company with which to work and partner.” The Veeam solution For ContinuitySA, Veeam has been a crucial solution in assisting its clients overcome availability challenges. “Over the last few years, we have had multiple instances of our clients being recovered during outages,” said van Rensburg. “An extreme example is where a logistics company was attacked with a targeted ransomware outbreak that infected all its servers, desktops and networked attached storage. The only systems recoverable were those protected with our Veeam to ExaGrid technology and most recoveries were successfully completed within a few hours of the attack. “With Veeam, our clients can focus on profitable, innovative and high-quality service delivery for their companies and have the assurance they remain protected and recoverable when needed.” From a technology perspective, Veeam has compatibility with both VMware and Hyper-V as well as universal storage APIs, INTELLIGENTCIO 57