Intelligent CIO Africa Issue 20 - Page 36

business ‘‘ TALKING //////////////////////////////////////////////////////////////////// intentions. It is not enough to adhere to legislation, such as GDPR, that focuses on what data businesses have access to and how they use it, if they don’t drill down to the micro level at what individuals could do with the available data. • Avoid the burnout from traditional data and storage maintenance: In the age of the Hyper-Available Enterprise, businesses must evolve from a policy- driven approach to a behaviour-driven strategy. Data needs to become intelligent and self-managing to improve the responsiveness, security and business value of data. IT teams are responsible for the availability of the data and ability for the organisation to innovate, respond to marketplace needs and deliver new digital services. By moving to a more proactive Budgeting the digital tightrope Mandla Mbonambi, founding CEO of Africonology, says technology purchasing decisions need to be influenced by strategy, market value and long-term sustainability, while they also need to be transparent and relevant. mode of automation and orchestration, businesses can harness the value of its data to better adapt and anticipate the needs of the always-on customer. By reducing the cost and time the IT team has to spend on managing and storing data, the team can focus on driving the Digital Transformation of the business. n access to an operating system. It ties directly into the organisation’s need to service clients and deliver products seamlessly. Without the right tools, clients won’t have the kind of experience that will elevate the business above the clutter. “It is extremely challenging to keep everyone happy,” added Mbonambi. “Organisations have to remain in control of their technology decisions while ensuring their employees are happy and their tools are relevant. It is one of the biggest elephants in the room.” What’s the best way to deal with an elephant? Training. Change management workshops and training can play a significant role in rallying employees to the organisation’s cause. Providing them with information and being transparent about the direction the business is taking can make a huge difference in how employees approach their technology and their future. D igital tools have the potential to transform the relationship between the employee and the business, with research showing that employees can potentially lose up to 42 days a year thanks to outdated technology. The technology the business chooses to invest in from the outset has to support its strategy in delivering services and enabling them to remain competitive. Today, the organisation is under enormous pressure to retain its market worth, much less increase it, and any technology investment needs to be weighed against these budgetary imperatives. For the business that’s already halfway across the tightrope with an economy on its back and complex market conditions 36 INTELLIGENTCIO scampering along the wire, the added complexities of budget versus employee are difficult to manage. The business must invest in the productivity and happiness of its employees without risking long-term business success. “Technology purchasing decisions are influenced by a variety of factors,” said Mbonambi. “On one hand, new product development and new solutions that are being developed need to be prioritised. On the other hand, the way in which the business plans to increase its efficiency in delivering these products and services is equally important.” Providing the employees with the right technology extends far beyond just quick “Transparent and honest communication from the organisation to the employees is crucial,” said Mbonambi. “If employees understand why a technology decision has been made and why they are valuable assets, then they will be open to working with the company and supporting its investment decisions.” In addition to qualifying the why of the technology investment, these training sessions are essential in providing the how. Insight into how new tools work, what technology changes mean, the impact that new syst ́ݥٔ)Ʌѥ̰܁ѼЁѡЁɽ)ѡёѕݡՑЁ݅́ȁѡܰ)ݥɕٽѥ͔܁啕́)]ѡɔ́Ʌɔȁѡ)ݕՑЁѕ䰁ѡɔɔ)݅́͵ѡٕȁѡɽ՝ȁ́)ѡɹ丁)ܹѕэ