CASE STUDY
K
olok, a division of the Bidvest Group
and one of South Africa’s largest IT
distributors, has deployed
Citrix NetScaler SD-WAN to improve its
customer service, speed of response and
business efficiencies.
With an operation as complex as Kolok’s, a
reliable and secure network is paramount
to keep business running smoothly. The
company fulfils thousands of individual
deliveries of IT products every day from its
Johannesburg headquarters.
To stay ahead of the competition, Kolok
and 380 employees are heavily reliant on
secure, consistent connectivity and reliable
24/7 access to network infrastructure, data
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and applications. Keeping the company’s
warehousing, logistics and distribution
operations fully functioning requires forensic
planning and expert execution. Clients trust
Kolok to process a huge variety of orders
accurately and quickly, often on the road to
their destination within just four hours.
Kolok works closely with leading technology
solutions specialist, Troye, to constantly
assess how new innovations in technology
can improve productivity, drive business
efficiencies, cut costs and minimise the risks
of damaging downtime.
“Working with Troye, we selected NetScaler
SD-WAN from Citrix to help us to deliver
a secure, consistent user experience
throughout our branch network and, at
the same time, provide the flexibility and
control we need to manage our operation
efficiently, now and in the future,” said Kolok
IT Manager Richard Vivian.
“Visibility and control delivers peace of
mind. Previously, connectivity and network
infrastructure problems were difficult to
predict and were complex and costly.
“Downtime in branches could compromise
order fulfilment and deliveries, putting
Kolok’s reputation for speed and service
excellence at risk.”
Vivian points to traditional Multiprotocol
Label Switching (MPLS) networks that can
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