which it must be built: enterprise information
management (EIM).
EIM is supported by three core technologies:
enterprise content management (ECM),
business process management (BPM)
and/or automation and analytics, all of
which feed the communication layers of
customer experience and internal planning
systems and directly support digitisation of
documents, processes and reports.
We are living in a society where the
expectation is digital and there’s no getting
away from it. People want to transact on
their phones, browse, shop, review, connect
and socialise digitally. Whether you’re a B2C
or B2B operation, your business interactions
are going to be conducted digitally and
digitalisation will enable you to future proof
your business and its processes.
www.intelligentcio.com
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SOUTH AFRICAN
BUSINESSES
ARE TODAY NO
LONGER JUST
COMPETING AT A
LOCAL LEVEL.
businesses, according to Grant Thornton’s
international business report for 2016.
Digitalisation is one way of streamlining the
regulatory requirements. Access to supplier
records with a contract management
system, for example, would enable instant
verification of the requirements to source
from certain types of business.
Furthermore, the onus on companies to
deliver against PoPIA regulations, or to
align with FICA requirements, is eased
through digitalisation.
A case for digitalisation
A view from South Africa
Consider B-BBEE. The amended codes of
good practice have resulted in increased costs
for almost two thirds (65%) of South African
There are many tangible examples of why
digitisation is a positive win for businesses
and proof points that show how, in the
context of market and technology forces, it
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