////////////////////////////////////////////////////////////// INTELLIGENT VERTICAL: EDUCATION
THE IMPORTANCE OF
AVAILABILITY FOR
UNIVERSITIES IN 2018
The cost and importance of higher education mean this sector
is always open to scrutiny. Claude Schuck, Regional Manager
for Africa at Veeam, says application and data availability
are crucial to both the smooth running of a university and
ensuring it the headlines for the right reasons.
T
he unfortunate upshot is that
technology and availability failures,
which compromise the student
experience and the ability of staff to work
effectively, are judged more harshly than
they were in the pre-digital era of higher
education. Especially now that universities
are constantly watched over by government
departments and regulatory bodies that
manage everything from fees to the
student experience.
Availability stakeholders
To understand the availability challenges
faced by universities, it is necessary to look
at the various user groups they must cater
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for with their services. As well as their unique
needs. Obviously, there are the students.
Today, they expect easy access to resources,
learning portals and information from
universities they are told are becoming
increasingly connected. And they want
seamless experiences, characterised by
consistent availability wherever they are
and at whatever time of the day they are
working. Whether that is at the crack of
dawn in a library, rushing to complete a
paper or at midday on campus, looking
to access important information, such as
timetables and classroom materials.
Significantly, while these demands may feel
standard, giving students constant access
“
FACTORS LIKE
STUDENT BODY
SIZE, WHETHER
IT IS A CAMPUS
OR COLLEGE
UNIVERSITY
AND REGION
ALL INFLUENCE
THE EVENTUAL
SOLUTION.
INTELLIGENTCIO
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