LATEST INTELLIGENCE
PRESENTED BY
CHOOSING IT MANAGEMENT
TOOLS THAT WORK FOR YOU
I
T organisations are buying IT management
tools for the wrong reasons. To select technology
that’s fit-for-purpose, first work out what fit-
for-purpose really means (hint: fit for purpose also
means fit for the future).
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According to research firm Gartner Inc, “based
on client inquiries, we have noticed, on average,
IT organisations replace their IT service support
management (ITSSM) solution once every five years.
“In addition, through 2018 we predict that 90% of
IT organisations will select a particular ITSSM tool
because of a promoted feature that they will never
actually use. On analysing the nature of the drivers
for replacement, we find that tools are not switched
because they lack features and functionality, but
primarily because they were purchased for the
wrong reasons.”
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INTELLIGENTCIO
Inevitably, today’s solutions become tomorrow’s
headaches and the cycle begins again.
Be objective about what you need, Research firm
Info-Tech explains: “It is easy to be distracted by new
and flashy features, but it’s more important to stay
focused on the core requirements your organisation
needs to improve service management.”
When we look at the trends behind IT maturity,
we see that average maturity levels have remained
stagnant for the best part of a decade. IT
organisations are not improving maturity because
they are not thinking in terms of maturity; the
mindset is still focused on the technical level. Too
many times, this technology first approach influences
the buying process. Organisations quickly discover
that tools are not ‘fit for purpose’ because the
purpose was never clearly defined. n
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