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Digital transformation is affecting
every industry
Digital transformation aims to overhaul existing
business processes and models through the use
of digital technology. In some cases, change is
incremental, in others it’s a fundamentally different
way of operating. We’re surrounded by many recent
examples that have had profound changes on their
respective industries. Lyft and Uber have completely
redefined the transportation industry by solving
the ease of use, quality of service and predictability
challenges associated with the taxi industry.
Amazon has already disrupted the retail industry
once by shifting consumer purchases online, and
is now experimenting with physical stores that use
sensors and artificial intelligence to automatically bill
customers, eliminating the need for check-out lines.
Industries are being disrupted by newcomers who
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are looking at business processes from a completely
different perspective. Instead of asking “how can I
improve this process,” newcomers are asking “do I
even need it?” Every company needs to be on their
toes and start thinking about how they can evolve
their business to stay relevant with customers’
wants and needs. If you’re not, chances are your
competitors are.
The elements of a digital workplace
The digital transformation journey should start with
the physical work environments that employees
operate in. A digital workplace needs to make it easy
to access, record, and share information from a wide
range of devices, user interfaces, and locations. It
should also enable workplace portability, so that
employees aren’t confined to a specific location for
a given task, but are able to do aspects of their work
from many locations.
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