Inspire Magazine 2019 Issue 1 | Page 38

In the case of the protein supplements category, consumers had to have purchased and consumed a protein supplement in the last six months to take part in the survey. [Type a quote from the document or the summary of an interesting point. You can position the text box anywhere in the document. Use the Drawing Tools tab to change the formatting of the pull quote text box.] How exactly did we win #1 in Customer Satisfaction? To come out on top, we had to receive the best star ratings across the board from the good experiences of customers. Here’s what was asked of survey respondents, namely, lovely Bulk Nutrients customers! 1. Which brand of protein supplement did you purchase most recently? (ALDI, Akins, Bodytrim, Optimum Nutrition etc). 2. Which type of Bulk Nutrients protein supplement did you most recently purchase? 3. Thinking about your entire experience with Bulk Nutrients protein supplements, how would you rate the following? Please use a 0 to 10 scale, where 0 is very poor and 10 is excellent.      Overall satisfaction Value for money Taste Variety of flavours available Effectiveness (e.g. helps with dietary needs or weight gain)  Texture This final question is where all the data was sourced to determine our No.1 placing amongst popular supplement brands used by Aussies. An award in the making Since day one, we’ve always strived to offer a great brand experience for each and every customer we serve. We ensure our range is good value for money, offers extremely high-quality products and that the customer experience is the best it can be. We’ve had some serious growth over the past decade. Bulk Nutrients has evolved from a one-man show selling just a handful of products to a team of more than 50 with a product offering of well over 150. But something we always come back to is the sense of community we’ve built with our customer base and we’re always working on improving this. Thank you so much! We couldn’t have done this without YOU! Thank you for choosing Bulk Nutrients, for choosing to buy local and for giving us a shot. We are forever grateful and appreciate any additional feedback you wish to provide so we can continue to do better. If you need any assistance with finding your ideal product or have any questions, simply get in contact with our friendly customer service team.