insideKENT Magazine Issue 49 - April 2016 - Page 159

PROPERTY Barratt Homes in Kent celebrates 5-star status Kent housebuilder Barratt Homes is celebrating after receiving a major national award from the Home Builders Federation (HBF). The company, which has developments across Kent from Dartford to Hythe, has achieved a 90% customer satisfaction score and 5-star rating after it took part in a nationwide survey. It is the only major national housebuilder to have been awarded the maximum 5-star rating for seven years in a row by the HBF. Barratt Homes took part in the UK-wide survey of more than 45,000 homebuyers which revealed that over 90% of its customers would recommend the homes to a friend. The high customer satisfaction for Barratt Homes comes from checking more than 400 details throughout the build process and three separate inspections are involved before any front door keys are handed over. The HBF’s star rating scheme is designed to provide homebuyers with information to help guide their decision. Pam Reardon, sales and marketing director for Barratt Homes in Kent, said: “We are tremendously proud to be recognised as a 5star housebuilder yet again. It’s testament to the dedication of our employees, who go above and beyond every day to exceed our customers’ expectations. have worked incredibly hard to achieve this 5star rating and I know they’re already working to retain the title next year.” Stewart Baseley, executive chairman of the Home Builders Federation said: “The customer satisfaction survey is an established barometer for measuring house builders’ customer service levels. The scheme is an independently monitored survey of the people who really matter to our industry, our customers. To achieve such a high level of customer satisfaction, especially at a time when housing output overall is increasing rapidly, requires commitment from board room to site, and is a fantastic achievement.” “Everyone from the designers and construction teams to the sales advisors and support staff Property Group launches 70th anniversary celebrations with major charitable initiative 50 homes to be purchased to support young 16-25 year-old care-leavers properties. ACT, meanwhile, will be responsible for actually purchasing the properties, leasing them to partner organisations and collecting incomes from them in order to finance future property investments.” Andrews Property Group, which has six branches across Kent & Sussex, has announced the launch of a major charitable initiative as it starts its 70th anniversary celebrations. ACT receives its funding from the profits of the Andrews Property Group and so social philanthropy isn’t new to the business, but as Michael explains it is hoped that P70 will allow each and every member of staff to get directly involved in something that will benefit young people locally to where they work. The initiative, to be known simply as Project 70 (P70), will see Andrews and its principal shareholder, Andrews Charitable Trust (ACT), work in collaboration to use the funds of ACT and the professional knowledge and expertise of Andrews to give young care-leavers between