insideKENT Magazine Issue 22 - January 2014 | Page 157

ADVERTISEMENT FEATURE TAKING THE WORRY OUT OF CHOOSING THE RIGHT HOME CARE Choosing the right care at home can be a confusing and in some cases stressful time, whether you are paying for it yourself or are funded by the local authority. Picking the right provider can be a tricky business and you want to have the confidence that you are purchasing your care from a tried and trusted local provider who knows the area. Avante Community Support is a registered charity and a CQC registered provider. Our team has been providing quality care across Kent for over 20 years. All our carers are fully trained and are regularly updated to the required care standards, have enhanced criminal records checks and are regularly supervised and spot checked by our team of experienced senior carers. We use the latest computer systems to ensure that you have regular care staff and backup carers to consistently deliver your care to a high standard when your regular carers are on their annual holiday or are unavailable for any reason. We endeavour to ensure your care is delivered whatever the weather, and we have a 24 hour out of hours support line, 7 days a week in case you have problems or need emergency support. So you are never without a carer. Whilst no one can claim to be perfect, in a recent survey of 200 customers in Kent, we showed satisfaction ratings of 92% - one of the highest in the country. It showed that our carers are reliable, well trained and flexible and understand your needs. No request is too small and we can provide care from as little as 30 minutes a week to a full 24 hour live-in service on a temporary or permanent basis to give your family carer a break. We offer a flexible care service, tailored to your personal needs. Our service plans have the full involvement of you and your loved ones to ensure we deliver exactly what you or your loved one needs, to maintain your independence for as long as possible or to get you back on your feet as quickly as possible. Avante Community Support provides the following services on a regular basis: • Drop-in care visits • Mealtime support • Dressing and grooming • Pet care • Domestic support • Nutrition management • Home from hospital care • Personal care • Night time support • Shopping • End of life care • Bereavement support • Live-in services • Bathing and showering • Dementia care • Companionship 157 In fact, anything you need to help you live independently at home for as long as possible. If for any reason we are unable to provide a particular service directly, we have links to other service providers to help with things such as gardening, house maintenance, hairdressing, obtaining mobility equipment etc. To find out more, please call us to arrange a visit by one of our staff to assess your needs and expectations for the service and to make an informed decision about your care arrangements with no pressure. If you change your mind or have no further need for care, you have no long term commitment to use our care services. CQC Registered Provider Member of the UKHCA ISO-9000 approved Investors in people. If you would like to contact us or know more about the home care we provide please call our Kent branch on 01622 351166 www.avantepartnership.co.uk