Does this also mean a paperless work environment?
ML: I think “paperless” is a much bigger idea than either new
WorkPlaces (the TD physical locations) or Workspace (the tools
and software). We are driving a print rationalization project that
includes some key concepts like “cloud printing”, which the industry
would call “secure or pull printing”.
People issue print jobs, and then go to the closest printer, swipe
their access card, and receive their print. This approach allows
us to reduce the overall number of printers, prevents wasted print
that never gets picked up from the printer, and actually protects
confidential information.
We are definitely deploying this approach on all new WorkPlace
floors. But TD has a much broader digitization agenda which looks
to eliminate the core source of print in business processes.
What were some of the more significant technologies that TD
bank settled on?
“
The real benefit is
agility and cadence
– they help you
move faster. With
social business
tools you also get
alignment because
of easier sharing.
ML: The technologies we’re using in Workspace to enable better
collaboration, and make the new WorkPlace more effective would
include video conferencing via Cisco Telepresence and Jabber,
Presence Management, Instant Messaging and Web Conferencing
via Microsoft Lync, and the wide use of Wi-Fi also enable
collaboration from anywhere. As well, Lotus Connections is how
we are moving into the Social Business/Social Media World.
In terms of collaboration tools, are you able to get beyond
document-sharing to a more embedded social business
approach?
ML: I think it’s probably a little early to tell. People would say we
have had great success in establishing communities, which grew
for the most part, organically - but I am not sure we would argue
that it has radically changed the way people do business yet.
Once the communications infrastructure is established,
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