Human Resource Management
Archana Mishra NMIMS Hyderabad PGDM 2011-13 Enhancement of Company’s Human Capital
While companies have tough time formulating strategies to retain the best eggs (top employees) in their basket (organization), the other employees shouldn’t be ignored. Managers worry about their top 15% employees by day and about their bottom 15% employees by night. Employee retention is important. Various issues such as investment and training time, insecure coworkers, lost knowledge and expensive candidate search apart, failing to retain the top talent is costly. If the Company is losing on the critical employees, it is certain that other employees in their department are looking for the same. In any organization, the employees are normally classified into three categories: A-Players: These employees contribute significantly to the bottom line and top line of company over a span of time. They are the key employees which comprise the top 15% talent the company possess. It is the role played by the employee that makes him important for the company, not designation or seniority.
B-Player: These employees are the company’s “Heart and Soul”. They work without any fuss or fanfare with loyalty. Some of them are those who have chosen not to be A-players, for their lifestyle reasons. They are focused and clear about their career path, are much secure in their objectives and feedback is less essential to them.
Characteristics: • They succeed frequently. • Their track records are good • Handholding not needed but guidance required. • Possess potential to become “A-Player”. C-Players: These employees are incompetent by design or accident and are in constant need of reinforcement.
Characteristics: •Positive Change driver. •Delivery on Objectives without anybody holding their hand. •Perform tasks with team involvement, deadlines and politics •Succeed
Characteristics: • Need handholding. • Rarely go beyond and above targets • Sometimes succeed.
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