Ingenieur Vol. 74 Ingenieur Vol 72, April-June 2018 - Page 65

In this case, the customer must have clear knowledge regarding the needs of the premises, the list and the performance of its existing assets, and create a risk management structure for the assets and premises to provide a comprehensive and effective SLA. All of the information required for the assets can be obtained efficiently through the application of mySPATA which will be discussed later. In the past, contractors who were engaged to perform an FM contract consisted of contractors who were registered under the Public registration category, Buildings, Mechanical, Electrical and services. As a result, customers have had difficulty in identifying contractors who were fully competent to carry out the contracts in managing integrated and comprehensive facilities. Therefore, to strengthen the ability of the industry players, on February 15, 2017, the Construction Industry Development Board (CIDB) created and launched a new registration category dedicated to FMM contractors. The new registration category consists of two specialisations, namely specialisation in the general building and infrastructure facilities (known as F01), and specialisation in the healthcare facilities (F02). CIDB also took the lead in providing relevant training to ensure the FMM contractors are capable of delivering the FMM contracts. In addition, PWD has issued new and improved FMM Technical Specifications and Performance Management practices based on feedback from the implementation of the pilot project (refer to Table 1) as an appendix to the Conditions of Contract for FMM contracts. These documents are expected to sensitise and guide FMM contractors and facilities superintending officers, especially in administering and managing FMM contracts for Government buildings in the future. Therefore, continuous pla nning must be implemented to create awareness and availability of all officers in the public sector and in particular PWD to ensure FMM contracts are implemented successfully. It should also be followed by changing the old paradigms of thought and practice, namely the reactive and ad hoc maintenance approach that is still being practised today, without planning, data management or a proper asset performance management. Assets that cannot be managed effectively and efficiently are a burden to an organisation. As a result, many complaints have been received from customers because of the inefficiency of asset management in meeting the needs and requirements of customers. Thus, with proper knowledge management of FM and the emphasis on customer performance in managing client needs through an SLA and in achieving the KPIs in the FMM contract, a high Government delivery performance will be achieved. EFFICIENCY Efficiency is a way to exploit existing resources such as knowledge, financial, procedures, and systems to be more sufficient, in such a way that these may have a relationship with the organisational performance (Kang & Snell 2009). For example, continuity in improving the database using computerised systems such as the Computerised Maintenance Management System (CMMS) enhances the efficiency of service delivery in FMM contracts and asset management as a whole. The issue of availability of an inventory and data information about an asset or premises greatly affects the effectiveness of the management and administration of FMM contracts. On April 1, 2009, an asset management registration system called Non-Movable Asset Management System (mySPATA) was developed by the Malaysian Administrative Modernisation and Management Planning Unit (MAMPU) with the PWD as the subject matter expert and owner of the system. The mySPATA application development is based on the official asset management documents issued by PWD known as Non-Movable Asset Management Procedures and Guidelines for Data Collection and Labelling for Non - movable A s set s (Garispanduan Pengumpulan Data dan Pelabelan Aset Tak Alih, PeDATA). The mySPATA application is a web-based application based on workflow information from open source technologies. It is an initiative that strategises technology implementation and is divided into three main modules, namely Module of Registration Assets (Asset Database), Module of Process Asset Management (Asset Process Online) and 63