INGENIEUR
National Sports Complex in Bukit Jalil
provide an immediate response to failure as well
as the lack of established facility management
practitioners in the local market who can provide
advice or assistance.
A few years ago, there were frequent mishaps
such as severe leaking of ceilings or roofs of public
buildings, and reports of roads, drains, and other
public amenities that were badly maintained.
As a result, there was a call to set up effective
governance to seriously look into the numerous
issues which affected service delivery.
In 2009 the Prime Minister called for a better
asset management system. His displeasure
was expressed when he quoted that “Malaysia
has a first-class infrastructure, but a third world
maintenance mentality”.
FM ORGANISATIONAL PERFORMANCE
MODEL
The FM Organisational Performance Model was
developed by Ir. Dr Ahmad Firdauz Abdul Mutalib
from the Public Works Department (PWD) of
Malaysia with the aim of developing a new
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dimension for the relationship between a group
of constructs knowledge elements, mediating
constructs, and organisational performance
(see Figure 1). Firstly, the knowledge elements
consist of a learning culture, intellectual capital
and knowledge management. Secondly, the
mediating constructs consist of customer
performance, efficiency, innovation and dynamic
capabilities. Thirdly, the dependent variable is
FM organisational performance. This model
emphasises the importance of the knowledge
which can be used strategically through several
factors that influence organisational performance.
Furthermore, this research targeted practitioners
in the facilities management field in Malaysia
as a sample for the research. This model has
been analysed comprehensively using Structural
Equation Modelling (SEM).
Therefore, all the relationships have been
validated, and it is highly recommended that this
model is used as an approach in any organisation
that is involved in asset management, facilities
management and project management. The
model complements the total asset management
implementation plan of the Malaysian Government.