The Connection Magazine The Connection Magazine Spring 2017 | Page 5

FROM THE PRESIDENT & CEO
CONTENTS
Feature Story
6
Setting A Standard
SERVICE EXCELLENCE
Our Broker-Centric Approach
As we’d hoped, response to our debut
edition of The Connection last fall was
overwhelmingly positive. Here in our
Letter From The President & CEO
5
spring issue, we continue to focus on
matters relevant to today’s employers,
2017 Property-Casualty Outlook:
8
including the services unique to A.I.M.
Back To Basics
Mutual. These services are distinguished
by their innovation, proven results,
and an amazing team of insurance
Six Hacks To Drive Massive Referrals
9
professionals.
Delivering on our Service Excellence
Nine Critical Questions Incredibly
10
pledge is always our foremost concern.
Successful People Ask Themselves
Recently we rolled out a new service structure, designed to meet the
needs of our growing book of business in a time-sensitive and highly
Coaching:
12
efficient fashion. We know you look to us for answers, and our newly-
aligned teams will become your go-to resource. Dan Landers expands
It’s An Ongoing Process
on this enhanced business model in our feature article.
We are privileged to insure a number of healthcare providers in the
Your Brain On Stress
14
region, and Tucker O’Day provides insight on how to prevent some
The Human Epidemic
of the more common injuries among caregivers. Employers in all
industries can benefit from Martha Gagnon’s discussion of life skills
About TED
16
and their direct link to success on the wellness front. We know that
success, in turn, impacts how quickly and fully an employee recovers
A Tale Of Empowerment
from a work-related injury, and Lisa Grilo talks about why our Stay-
at-Work/Return-to-Work TM program is a mainstay of effective claim
The Power Of Beliefs In Business
20
management.
As an employer, we also understand the harsher realities that come
Building Your Focus Cave
22
with doing business. Jodi Williams puts a spotlight on premium fraud
Avoiding Distractions
in the workers’ compensation market and the telltale signs to look
for. Keeping employees safe from the threat of workplace violence is,
unfortunately, an all-too-timely topic for 2017. Teri Bowman highlights
Are You Curious To Learn “Lean”?
24
why you need to acknowledge and address it.
Lean Culture
We invite you to read through The Connection and let us know your

thoughts
or if we can help you in any way. We appreciate being your
Employer Focus:
25
carrier
of
choice and value the partnership we have with you .
Violence In The Workplace

Injury Prevention Focus: 26
Safe Patient Handling
Sincerely,
The Link Between Life Skills & Wellness 28
The Benefits of Modified Duty

29
Premium Fraud In Workers’ 30
Compensation
SPRING 2017
Michael E. Standing
President & CEO
A.I.M. Mutual Insurance Companies
5