Wholesale Terms & Conditions
ORDERING
425.298.5759 / 866.673.7654
MINIMUM ORDERS / RE-ORDERS
Please contact us.
PAYMENT OPTIONS
Wholesale Terms and Conditions
First time orders are required to send a copy of the resale certificate. Payments via Visa or Master Card (a
finance charge will be applied to all credit card payments). Payments are net 30 days.
REVISIONS TO ORDERS
All changes to orders must be submitted the same day. Any changes made to a purchase order the days
following its submission will be processes as a new order and must meet the minimum order amount.
CANCELLATIONS
All cancellations must be received in writing within 24 hours from when original order is placed.
PRICES
Prices are subject to change without notice. Prices listed are wholesale FOB shipping point and do not
include insurance, applicable surcharges, taxes, duties, or other charges, all of which are buyer’s
responsibility.
SHIPPING
Orders are shipped ground per common carriers. Expedited shipping is available subject to additional fees.
Orders are shipped FOB shipping point. Pricing is based on weight and distance. Please call or email
([email protected]) for special shipping requests. Tracking notification sent upon request. We do not
ship to PO Boxes. Delivery dates are approximate. No liability is accepted for delayed delivery by the carrier.
All orders should be checked for discrepancies upon arrival.
DELIVERY
Orders are shipped 12 weeks from order date. Please notify us of time-sensitive orders.
CUSTOM ORDERS
All custom orders are final. No exchanges or returns.
RETURNS AND EXCHANGES
All returns and/or incorrectly shipped merchandise must be reported within 5 days after receipt. All returns
must be received within two weeks of authorization. Merchandise credit will be issued upon approval for the
purchase price only, less any discounts that were applied, and shipping costs are non-refundable.
Merchandise must be returned in original packaging and be in unused, original condition. Please contact us
for a return authorization number prior to shipping. Returns without authorization will not be accepted.
Please email [email protected] for return or exchange information. All returns, refused shipments and exchanges are subject to a 15% restocking fee. In case of loss or damaged merchandise, please file with
carrier and retain all packaging material for carrier inspection. Release of Merchandise to a carrier shall
constitute delivery to buyer and risk of loss shall thereupon pass to buyer.
INTERNET AND CO-OP SALES
Buyer shall not, without seller’s prior written authorization, sell seller’s merchandise on the internet, throughe-bay or any other internet auction site, or through a co-op or group sale. Seller shall have the right tosuspend deliveries and may terminate this and all other contracts with buyer in the event of any
unauthorized sales by buyer. Seller is under no obligation to permit buyer to sell via the Internet. However, if
seller authorizes such sales, buyer may not use seller’s trademarks or images of seller’s merchandise
without seller’s prior written approval. Buyer’s authorized use of seller’s trademarks or images of seller’s
merchandise must be appropriate as determined solely by seller.
Proprietary and Confidential Indigo Root LLC © 2013