Improving Hong Kong Street Waste Disposal Experience May 2019

Garbage Collector Journey Prep 1. C ollect equipment & uniform from storage area 2. Put on uniform in toilet 3. O rganize tools and personal belongings, put them in bag(s) and hang them on cart Steps Arrive, Clean & Empty 4. Push to their starting point 5. Check bins along the way to see the fullness 6. Lift up the bin & flip it to empty the ash tray 7. Push the rubbish down to compress them so Off-load 12. Push cart to garbage station and offload all collected garbage to the big trolley with the Transport 13. Garbage trucks arrive at set times each day to transport rubbish to landfill. (2-3 times). help from station staff they can be fit into the cart later 8. Tie rubbish bag & place it on the cart 9. Put new garbage bag to the bin 10. Put cover back on 11. Pack tools & move to next bin • Equipment provided: rubbish bags, plastic bin, Details • Avg. 6-8 rounds a day. uniform. • Breaks usually taken during a round. • Uniform cleaning self managed. • ‘Pat’ the bin to gauge how ‘full’ it is. • Uniform easily worn out & not suited for different • New bin design (smaller opening) create more seasons and extreme weather of HK • Lack education & enforcement of safety policies. • Need to carry own belonging throughout the day during their patrol • No all tools and accessories are provided by vendors, need to purchase and customized by themselves Pain point • Approx. 40-60 mins to conduct 1 round. trolley, gloves, raincoat, rain booties, 2 sets of rubbish on the ground nearby, need more time to collect & more physically exerting. • No visibility if bin is ‘full’. • N/A • Streets cleaned after garbage truck leaves. Looked after by separate manpower. • Done by eye ball tracking from experiences • No garbage segmentation at collection point. • Carts with garbages around garbage station at • No weight tracking on garbage trucks, if overload need to go back to other collection points to reduce weight. times when the station is full • Ash tray design not user-friendly, require physical exertion by collector. • Cart gets full easily during busy hours, need to do more rounds, back and forth the bins and garbage station • No systematic rubbish segmentation by collectors. Some of them will separate plastic bottles, paper, aluminium cans etc, put them in different bags and sell them afterwards for additional earnings 54 Design Change x Design Trust Design Change x Design Tr u st 55

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