Delivering praise Key points to remember:
How praise is delivered has a significant bearing on •
Make an effort to be on the lookout for genuine
effort and performance.
its effectiveness. Gallup pointed out that only genuine
achievements should be praised, and that empty • Only praise genuine performance.
words had little or no value. 'Unearned praise can do • Praise the effort and process more than the result
(very relevant for diagnostics).
more harm to an individual and a workgroup than
none at all,' was their conclusion. It not only prevents
•
negative feedback in the same conversation.
employees from knowing when they need to improve,
but it can diminish the impact of the genuine praise
that is offered at other times.
Applying praise in your business
Don’t give praise and then follow it up with
•
Give constructive and negative feedback when
required. However, if it’s more frequent than
praise then staff performance and motivation is
most likely to fall.
There's little doubt that praising and recognising the Protect your best assets, your staff, with a little praise.
efforts and achievements of others can bring about There's no better way to praise a talented young
some very positive results in the workplace. Being apprentice than by nominating them for the Capricorn
praised makes the recipient feel good about themselves Rising Stars Competition. Details on how to nominate
and this can help to boost their performance. Praise can be found on page 28.
provides the kind of positive experience or uplift
that can increase employees' morale, motivation and
engagement, and renew their commitment to the
workshop.
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