iGB Marketplace Directory MarketPlace 2014/15 | Page 55

Customer Relationship Management & Call Centre Services Ant Marketing UK’s number one, independent outsourced contact centre services provider to the iGaming industry with 25 years of experience in B2C regulated telesales programs and Inbound Customer Support. 3 state of the art call centres based in Sheffield. International division based at HQ in Sheffield, 20 languages & dialects, over 100 native speaking agents. Members of DMA, FCA authorised, PCI compliant, adherent to GamCare & Gamble Aware disciplines. Hybrid Interaction Hybrid Interaction is the industry leader in iGaming CRM advisory services. Through handson solutions, we help our clients in the areas of CRM Strategy Building, Retention Marketing, Conversion Tactics, Loyalty Schemes and VIP Management. Because no two clients face the same challenges, we tailor our services and recommendations to individual organization’s. Our deep understanding of the iGaming industry allows us to provide solutions for a wide range of operations. The services we offer: • “RND” registered no deposit/bet conversions • Dormant customer reactivations • VIP customer reactivation & support • New customer welcome calls & conversions to depositing players • Live in game betting • Live Chat Player Conversions/Reactivations Contact: Marius Remeikis T: +44 114 307 2255 E: marius.remeikis@ antmarketing.com www.antmarketing.com Our clients include the iGaming industry’s biggest names as well as smart newcomers who want to start strong. We provide expertise to a wide range of iGaming clients, including Online Casinos, Poker, Sports Betting, Lotteries, Backgammon/Skill Games, and Financial Trading Verticals. Correlsense Correlsense is the leading Enterprise APM company. We deliver customer value by ensuring that business-critical software performs effectively. Site performance is crucial for online gaming operators. We monitor every user action to ensure that bets flow smoothly. We use this data to better understand your most valuable customers. Many of the top gaming operators use our software to improve performance, increase VIP retention, and grow the lifetime value of their customers. Contact: Correlsense T: +1 508.318.6488 F: +1 212. 214. 0606 www.correlsense.com Media Hut Media Hut offer a complete Direct Mail solution to target your players. From CD’s & scratch cards to letters and flyers... ‘If it fits through a letterbox...we can do it!’ • Variable Data Print • Data Cleansing & Enhancement • Lower Postage Costs • Higher Delivery Rates • Maximum Response Acquisition, Conversion and Retention - use Direct Mail for your next campaign. Contact: T: +44 (0)115 987 3777 E: [email protected] marketplace 2014/15 | 55