CRM & CALL CENTRE SERVICES
Hybrid Interaction
Hybrid Interaction is
the industry leader in
iGaming CRM advisory
services. Through handson solutions, we help our
clients in the areas of CRM
Strategy Building, Retention
Marketing, Conversion Tactics,
Loyalty Schemes and VIP
Management.
Because no two clients
face the same challenges,
we tailor our services and
recommendations to individual
organization’s. Our deep
understanding of the iGaming
industry allows us to provide
solutions for a wide range of
operations.
Our clients include the
iGaming industry’s biggest
names as well as smart
newcomers who want to
start strong. We provide
expertise to a wide range of
iGaming clients, including
Online Casinos, Poker,
Sports Betting, Lotteries,
Backgammon/Skill Games,
and Financial Trading
Verticals.
CRM & Call Centre Services
CRM & Call Centre Services
Ant Marketing Ltd
Salesforce
Established in 1989, Ant Marketing
is UK’s number one independent
outsourced contact centre service
provider with consultative and
strategic project management
approach.
Our experience and expertise spans
across multiple verticals including
e-Gaming, Payment Solutions,
Finance and Banking industry
sectors.
We offer project strategy
consultation, implementation
and execution utilising multiple
communication channels such as
outbound, inbound, live/interactive
chat and SMS.
We have 2 state of the art contact
centres based in Sheffield and
employ over 350 staff. We also have
a large International division based
at our HQ in Sheffield offering 20
languages and employ over 100
native speaking agents.
We are members of DMA, IIP, FCA
authorised, PCI compliant and are
adherent to GamCare & Gamble
Aware disciplines.
Our services to e-Gaming sector:
• “RND” registered no deposit/bet
conversions
• Dormant customer reactivations
• VIP customer reactivation &
support
• New player acquisition
• New customer welcome calls &
conversion to depositing players
• Live in game betting
• Interactive Live Chat
Marius Remeikis
Account Director
T: +44 114 307 2255
E: [email protected]
www.antmarketing.com
4 | Marketplace
2015/16
Sponsored
by
Salesforce1 is a platform for
iGaming business success.
It can transform how
companies sell, service and
market to customers. Many
iGaming brands already leverage
Salesforce1 to drive loyalty by
connecting with customers in
new ways. Salesforce helps
iGaming brands build a true
single customer view, gain
insight, plan better campaigns,
identify retention risks,
personalize gaming experiences
and deliver amazing social
services. Companies can connect
customers, products, employees
and partners to drive revenue,
reduce costs and innovate
everywhere.
0800 0921223
www.salesforce.com/uk/gaming
Media Hut
Media Hut offer a complete
Direct Mail solution to target
your players.
From CD’s & scratch cards to
letters and flyers... ‘If it fits
through a letterbox...we can
do it!’
• Variable Data Print
• Data Cleansing & Enhancement
• Lower Postage Costs
• Higher Delivery Rates
• Maximum Response
Acquisition, Conversion and
Retention - use Direct Mail for
your next campaign.
Contact:
T: +44 (0)115 987 3777
E: [email protected]
Marketplace 2016/17 | 57