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Part 3: Marketing and affiliates distance, spending DKK108m that year compared with DKK79.2m by the next highest spender, retailer Bilka. It was also the second-highest spender in digital advertising behind GlaxoSmithKline with a spend in 2016 of DKK38.8m, the seventh-highest in newspapers at DKK47.8m and finally the second- highest in radio at DKK14.3m. The role of affiliates in Denmark The Danish market is well-served by recognisable affiliate names including the indigenous Better Collective (which recently listed on the Nasdaq Stockholm exchange), Raketech and, of course, Catena Media. The maturing of the Danish market has coincided with the move within the affiliate space towards M&A and greater professionalisation. Jansson from Better Collective says the percentage of marketing spend that goes on affiliates has grown over the past six years and believes that across the market circa 15-20% of all new customer acquisitions come through the affiliate channel. “The affiliate market has matured a lot,” he says. “Only a handful of companies play an important role. The best affiliates have enjoyed the online growth and the huge overall growth in marketing – it goes hand- in-hand. The operators, whenever they spend big on marketing, they bring more awareness to their brands and that is something we benefit from both directly and indirectly.” This is certainly the case with new entrants. Kärrbrink at Mr Green points out in Denmark as elsewhere the affiliate channel is “an important part of our growth strategy.” Weinreich at LeoVegas makes a similar point, suggesting that the affiliate channel’s importance shouldn’t be overlooked when it comes to market entrants. “It is a difficult route to exclude,” he says “Maybe the bigger ones can forego it because they have already built their customer bases. With the affiliates there are conversations about tax – who pays – and compliance. Controlling your affiliates around compliance is so essential. The big ones – Catena and Raketech – are good. Others may have the best intentions but need to adjust to a higher level of quality standards.” Jansson agrees that the record of the smaller affiliates when it comes to compliance has been patchy but in Denmark as elsewhere, the sector is learning as it develops. “For everyone, it is about practice,” he says. “I can understand that operators cannot work with all affiliates. From day one, they should have done better due diligence. But it is all a learning process. It is something I can understand.” Chart 7: Danske Spil ad spend 2016 (DKKm) 120 108 100 80 60 47.8 38.8 40 20 0 14.3 TV Newspaper Radio Digital Source: Gallup Adfact/MediaBrands.dk Denmark: Insights and data on Europe’s pioneer model for igaming regulation 17