HOLIDAY
GIFT GUIDE
HUFFINGTON
11.18.12
Enter
Q&A
weren’t in week one. The truth is
that all we’re doing is mirroring
behaviors and patterns in other
parts of people’s lives in an experience that no one has delivered
yet. And I also think that as people have less time—and the ultimate luxury on the planet right
now is time—they want more
out of their experiences. In the
past, you could compete on price,
quality and service. I think what
people compete on now is sur-
prise and delight, and the experience factor. For us, I think that’s
what makes people come back.
As both a retailer and a shopper, what
are you seeing for the holidays that is
a bit different this year than in years
past? With all this change—you
have an election, a horrendous
natural disaster—the focus to
some degree becomes less on material luxuries and more on the
luxury of time and place and people. I think products and experience related to that
will become important.
The welcome
wall at a
Story event.