customer care, Parker Merchanting engaged with an external
provider, TLF, earlier this year and conducted a customer survey.
The results of the survey will allow the company to make sure that
they are fully aligned with their customers’ requirements and take
their service to the next level of improvement.
The company’s heritage is in the construction sector but
they are looking to expand as they feel that their products are
applicable to other markets. They are actively expanding into
Facilities Management, the food sector, waste recycling and rail
sectors.
The right product at the right price
There are over 6,000 product lines in the Parker Merchanting
catalogue spread across 7 core product ranges. These products are
stocked across the branch network.
“Our view is that we are providing essential consumable items
and PPE safety equipment to our customers. They can effectively
come to us as a one stop shop and we can supply them with the
essential items that they need to keep their workforce safe and
equipped to do a good job. On a construction site, that’s critical
and is why our next day delivery performance is so crucial to us.
We know that if a site hasn’t got wheelbarrows, shovels, tools,
janitorial equipment, even tea and coffee, and the essential PPE
they need they can’t operate. We’re there just to make it easy for
them. They can order quickly, we can supply quickly, and we keep
them working.
“We want to keep people safe but we also want to make sure
that people have the tools to be able to work. That’s our offer
really. We’re always looking to expand our offer and come up
with innovations. We always try to be the first to market with any
product innovation and we have a good reputation for that in the
marketplace.”
“The Parker Merchanting
Branding Team are one the
best in the industry and are
able to cope with even the
most unusual of orders”
The National Branding Centre
Branded clothing is an essential part of any company’s
corporate image. Whether working on a motorway, in a
warehouse, building site or rail line, projecting the correct
corporate image is vital. Not only does branded clothing help
promote businesses, it aids identification of colleagues and is also
tax exempt.
The Parker Merchanting National Branding Centre, located
in Dagenham, Essex manages the branding process from start
to finish, guaranteeing customers consistency of image and a
single point of contact. Badges are heat sealed in minutes and,
with a variety of