“We are here to make it easy
for customers by making sure
we get the right products
for them at the right price,
delivered on time”
Dominic Proctor - Roles and responsibilities
As General Manager, Dominic Proctor heads up the Parker
Merchanting banner. He reports to the Rexel UK Chief Executive
Officer who oversees all Rexel business in the UK.
“My role is about giving leadership in the business, setting the
direction and creating the right environment so that people feel
empowered and motivated to go out and deliver success for us.
I’ve got full financial responsibility for the business from a
purchasing and inventory perspective to deliver results. I also have
the health and safety responsibility, the moral responsibility for
people and I am responsible for liaising with our customers. I also
liaise with our employees, customers and suppliers, all the key
stakeholders in the business.
“My job is to create the right environment and make sure
we’re driving the business forward to achieve sales growth by
keeping people motivated and delivering results. I also make sure
customers are kept absolutely happy while working to innovate our
service offer.”
Delivering targets through training and customer care
As part of a large multi-national organisation Parker
Merchanting always strive to achieve their sales targets. One of
the key goals for Dominic is launching a customer centric service
model. The customer is very much at the heart of everything the
company does and they work hard to continually offer superior
levels of service.
“I feel that we took a massive stride forwards by launching our
Training Consultancy offer, selling a solution and being seen as
experts in safety, which we are. The Training Consultancy allows
us to offer that solution to our customers, making sure that their
employees stay safe and their businesses stay compliant.
“We are here to make it easy for
customers by making sure we get
the right products for them at
the right price, delivered on time.
For me, a key part is customer
centricity. Customers are at the
heart of everything we do.”
To support their
commitment to
HSE INTERNATIONAL
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