HPE HPE 85 – Spring 2017 - Page 35

Pharmacy practice Issue 85 | Spring 2017 clinic and prescription waiting times, associated risks, and increasing patient experience. Shared learning and teaching We have identified the need for more collaboration with providers, commissioners and other healthcare professionals to reduce variation and share learning and good practices relating to medicines optimisation and improving patients’ self-management of long-term conditions. telephone call from the community pharmacy a few days later to discuss and provide extra counselling if necessary and/or to help identity any issues to the clinical team. Clinic stock procurement and delivery services Moorfields has introduced innovative ways to transport stock to its satellite sites. In the absence of a host-site service or satellite pharmacy that procures stocks, robust SLAs have been sought from our community partners to provide a safe and efficient stock ordering and delivery service to Moorfields units in the same locality. Integrated pharmacy services located within clinic environment Where the above options are not possible, we explore other novel models to avoid using FP10HNCs and nurse supply of medicines. Currently we are piloting a Moorfields pharmacist integrated within an established busy clinic providing a near-patient and near-clinical staff service via a specialist pharmacy dispensing trolley. The pilot is very successful, significantly reducing Clinical governance half-days The pharmacy team at Moorfields has been a key contributor to clinical governance half-day teaching events. These events are an opportunity for the pharmacy team to present audit findings, feedback on medication incidents, and discuss local prescribing practices with each service. They are also an opportunity to explore how we can collaboratively improve the quality of our services in the future in accordance with local and national agendas. The pharmacy department has also run a similar clinical governance- inspired half-day event for the whole department to discuss pharmacy-specific issues and explore how we are to deliver our services in the future in accordance with local and national agendas. Medicines-related education and training Moorfields pharmacy team has always been at the forefront in providing education and training to other healthcare professionals in areas such as medical induction, medicines awareness and administration of medicines. The aim is to improve compliance with local and national guidance relating to the safe storage, security and handling of medicines, improving prescribing practices, ensuring patient safety, and minimising the risks of incidents and medication errors. At the latest CQC inspection, the Trust scored an overall good rating with several areas of practice highlighted, such as the safe management of medicines and the good multidisciplinary team working involving staff from a range of specialties. Collaboration and engagement with primary care Moorfields pharmacy supports