How to Coach Yourself and Others Coaching and Counseling in Difficult Circumstances | Page 69

This book is in B&W, not color - Print page in Grayscale for Correct view! the patient, nurses would wait for that ‘little second that they look at you and recognise you are there’, and use it to greet the person and introduce themselves (by name), building a rapport by explaining what they are there to do. The nurses communicated that they we &RF