How to Coach Yourself and Others Coaching and Counseling in Difficult Circumstances | Page 13
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8. Empathy in Risk Communication
Column Table of Contents
The Essence of Empathy: Sort-of Acknowledgment
Empathy and the Kinds of Risk Communication
Ten Elements of Empathic Communication
1. Feeling and Attitude: Empathy Isn’t a Strategy
2. Candor and Humanity: Being Real
3. Deflection: You – I – They – Some People – It
4. Questioning: “How Does That Make You Feel?”
5. Listening and Echoing: “I Hear You”
6. Agreement: “I Think You’re Right about That”
7. Kinds of Empathic Statements: A Typology
8. Kinds of Interpersonal Statements: Another Typology
9. Proactive Acknowledgment: “Some Things You Should Know about Me”
10. Performatives: “I Hope the Situation Will Improve Soon”
Some Examples from Earth
Afterword by Jody Lanard
For [email protected]
Property of Bookemon, do NOT distribute
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