How to Coach Yourself and Others Coaching and Counseling in Difficult Circumstances | Page 12

This book is in B&W, not color - Print page in Grayscale for Correct view! 7. Nonviolent Communication - Introduction - Steps - Violence provoking or life alienating communication - diagnosing - denying responsibility - demanding - NVC: purpose, background, what NVC is not - Components of an NVC expression - observation - feeling - need - request - 2 Ways of moving toward connection - honestly expressing own feelings and needs - empathically listening to other’s feelings and needs - The four ears: how we choose to hear difficult messages - Awareness, not content - Creating the internal space that nurtures learning and connecting - Creating the community space that nurtures learning and connecting - Taking responsibility for our feelings - Need versus request - Requests versus demands - Giving and receiving gratitude - Comparison of Jackal and Giraffe Language - Enriching “feeling” literacy - Feelings mixed with evaluations - Non Feeling Expressions - Feelings inventory - Needs inventory - Human Needs - Life and contribution Autonomy and choice Connection and Interdependence Joy and Celebration - Template for writing public policy letters For [email protected] Property of Bookemon, do NOT distribute 14