MARCH 2019 £9.99
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HOUSEKEEPING | RENOVATION | FOOD & BEVERAGE | SPA | PROPERTY | EDUCATION | TECHNOLOGY
hotelowner
for the independent hotelier who means business
ISSN 2049-7709
THE MODERN HOTEL
How the rise of new technologies are
providing hotel guests with greater
customisation, convenience and control
THE PROJECT
HARD ROCK HOTEL
A multi-million pound refurbishment at the
St Michaels Hotel in Falmouth has transformed
the property from a Cornish boutique hotel
into an international-style resort
STEPHEN AYERS
p28
Stephen recounts his time as an
assistant F&B manager
STANDING OUT
A look at the UK’s first Hard Rock Hotel,
which pays homage to famous musicians
of the past
p18
How to make a genuine
connection with your audience
ANGIE PETKOVIC
Angie discusses how best to
boost your hotel’s sales
p34