Hospitality Today Spring 2017 - Page 11

However, some hotel industry figures are uneasy. One statement sent to HT and other trade media from a ‘Concerned Hotelier’ read: As a longstanding figure in the hospitality industry, my concerns (and concerns that many of my peers have also raised) are twofold: 1. The AA currently run the only competing scheme in the industry, therefore it appears that VisitEngland has created a market monopoly as the AA will operate both schemes with no third choice available in the market. It is also worth noting that I have submitted a concern to the Competition & Markets Authority and have received a response that they are investigating it as a potential monopoly. 2. There has to date been no communication with members; no assessment of our thoughts and wishes and no confirmation of the process. My key concern is that if I wanted to be with the AA, I would already be with the AA, and there has been zero communication with regards to how the AA will meet DPA (and next year GDPR) regulations with regards to my data. How do they plan to keep the two schemes separate, maintain data integrity and ensure that my data is not used for commercial gain as they are a commercial company? | 11 Hopefully you can see the potential scandal that is set to be released in the industry. VE say that “the strength of the AA bid lay in not only their commitment to maintaining standards and meeting the expectations of schemes’ participants, but also in matching our ambitions to develop the schemes further and bring additional value to participants and consumers. We are pleased that the existing assessor team has transferred to the AA. This will provide continuity of service in future assessments.” The VisitEngland Assessment Services team anticipate sending out renewal notices to all scheme participants within the next few weeks. In the meantime, VE say any queries regarding the VisitEngland schemes should be sent by email to: Making a difference... people’s lives Making a difference... busi ness You can help too.. . Donate £5 text SPRINGBOARD to 70555 and help support our vital work, Thank you