Hospitality Today July-Aug 2016 - Page 3 | 3 “The UK hotel and B&B industry is now one of the best-rated in the world” “OTAs are winning control of the customer’s ‘off property’ experience” Helena Egan of TripAdvisor Hicham Sharara of Egon Zehnder “If you attend one event this year, it should be the BHA Summit. The timing couldn’t be more critical” Ufi Ibrahim, BHA CEO Page 4 Page 24 “Response to guest feedback could yield a £3.2bn boost to the UK economy” Mike Saul, Head of Hospitality, Barclays Page 6 Page 10 Premium drinks & cocktails see p22 Hospitality In this issue . . EDITOR David Weston 4 TODAY DESIGN Tony Crowther Hospitality Today Magazine Belfry House Batts Field Bruton BA10 0DX Service charges and tipping see p14 The hospitality & tourism market 10 Guest feedback 14 Service charges & tipping 18 Eating out: trends and news 20 Published by Special Publishing Ltd. Spotlight on: Langdon Court Hotel 22 Premium drinks & cocktails Registered in England No. 3217188. 24 Independents & B&Bs score best with guests To advertise in these pages, see: Front cover: Helena Egan of TripAdvisor – see p24