hospitalitytoday.com | 3
“The UK hotel and B&B
industry is now one of the
best-rated in the world”
“OTAs are winning
control of the customer’s
‘off property’ experience”
Helena Egan of
TripAdvisor
Hicham Sharara of
Egon Zehnder
“If you attend one event
this year, it should be the
BHA Summit. The timing
couldn’t be more critical”
Ufi Ibrahim, BHA CEO
Page 4
Page 24
“Response to guest feedback
could yield a £3.2bn boost
to the UK economy”
Mike Saul, Head of
Hospitality, Barclays
Page 6
Page 10
Premium drinks & cocktails see p22
Hospitality
In this issue . .
EDITOR
David Weston
[email protected]
4
TODAY
DESIGN
Tony Crowther
[email protected]
Hospitality Today Magazine
Belfry House
Batts Field
Bruton BA10 0DX
Service charges
and tipping see p14
The hospitality
& tourism market
10
Guest feedback
14
Service charges & tipping
18
Eating out: trends and news
20
Published by
Special Publishing Ltd.
www.SpecialPublishing.com
Spotlight on:
Langdon Court Hotel
22
Premium drinks & cocktails
Registered in England No. 3217188.
24
Independents & B&Bs score best with guests
To advertise in these pages, see:
HospitalityAdvertising.co.uk
Front cover: Helena Egan of TripAdvisor – see p24