			hospitalitytoday . com \| 3
“ We urge the Mayor to stop the madness of introducing a tourism levy ”			Ufi Ibrahim , CEO of BHA Page 4	“ Technology is there to serve hospitality , and never to be its master ” Olga Polizzi , RF Hotels Page 6	“ Go the extra mile to put a smile on your guest ’ s face ” Geoff Ramm , author of ‘ Celebrity Service ’ Page 6		“ Are you ready for the biggest shake-up in data regulations in years ?” Geoff Milton , Security Strategist , ShieldQ Page 17

Leo Johnson ( brother of Boris ) see page 6 .

Hospitality

TODAY

EDITOR David Weston editor @ HospitalityToday . com

DESIGN Tony Crowther design @ SpecialPublishing . com

Hospitality Today Magazine

Belfry House , Batts Field , Bruton BA10 0DX

Published by Special Publishing Ltd . www . SpecialPublishing . com

Registered in England No . 3217188 .

To advertise in these pages , see : HospitalityAdvertising . co . uk

Above : Jamie Oliver on Barbecoa Piccadilly ’ s launch this month . Front cover : the Mayor of London , Sadiq Khan – see page 4 .

In this issue . . .

4	London Mayor ’ s ‘ Bed Tax ’ bombshell
6	Master Innholders ’ GMs ’ Conference : report
10	Machine v human : striking the right balance
12	Business rate hikes hit hospitality
17	Gearing up for the new EU Data Regulations
20	Eating out – news & trends
24	The hospitality market - figures & forecasts