Hospitality Today Aug-Sep 2016 - Page 7

Macdonald Hotels, Aviemore Resort hospitalitytoday.com | 7 In-Room Entertainment “The television still remains a bedroom’s most important piece of technology and Sky InRoom has transformed it across all our hotels. The first thing most people do when they go into a hotel room is turn on the TV. I would always recommend offering Sky In-Room, as, for me, the modern hotel needs to have it” says Paul Milsom, Master Innholder and MD of Milsom Hotels & Restaurants. “We have offered Sky for some time now as I think it is an essential asset of the hotel. Having Sky In-Room provides a competitive point of difference. Customers sometimes assume that hotels will provide facilities that are better than what they have at home. When they don’t, it can be very frustrating for guests. “If you’re staying in a hotel and you’re into your sport, but you can’t watch it, it’s a major problem. Guests who are not into sport love the great channels Sky offers and those with kids appreciate the range of children’s channels and movies.” WiFi keeps guests connected “It was important that we partnered with a trusted WiFi provider and The Cloud’s experience speaks for itself.” Stuart Garrick, IT Director at Macdonald Hotels Macdonald Hotels is constantly striving to improve guest experience, and have chosen to offer WiFi from the Cloud. Stuart Garrick, IT Director at Macdonald Hotels said: “More and more guests see free, reliable internet access as a crucial part of their hotel visit and if we are going to ensure we’re delivering the service they want, we need to respond to that expectation.” WiFi from the Cloud was launched in October 2013 and saw free, unlimited internet access made available across all UK Macdonald Hotels covering public hotel areas including bars and restaurants, meeting rooms and all bedrooms. “It was important that we partnered with a trusted WiFi provider and The Cloud’s experience speaks for itself,” added Garrick. “We’re delighted with the take-up and are equally happy with the way the WiFi network has performed. With The Cloud in place, we know we are offering the very best service to the modern guest.”