from the Editor
the unique Industry that Hospitality is
Chev . Tony Coleiro
There is no other industry I can think of as being like Hospitality . Its particularly strong emphasis on human exchange in the service delivery processes makes it vastly different from other sectors .
I have often sought to understand the industry ’ s core by defining the word . In so doing , I have summarised the scope of the industry and its characteristics of involving both tangible and intangible features in the service delivery process , whilst exploring the stakeholders involved , mutual benefits generated and the industry ’ s impacts to the society and economy .
My conclusion is that there is no single and simple definition to explain it away .
A contemporary explanation of Hospitality refers to the relationship process between a customer and a host . However , when we talk about the “ Hospitality Industry ”, we invariably refer to those organisations which provide food and / or drink and / or accommodation and / or any other service to people who are “ away from home ”. But this definition too only satisfies most situations . Broadly speaking , Hospitality is that act of kindness in welcoming and looking after the basic needs of strangers , mainly in relation to food , drink and accommodation . This , I feel , is the base pillar of what we do . Yet , it is the one which is most often overlooked .
HOSPITALITY MALTA Q1 | 2017
5