Hospitality Malta 1 | Page 4

5 Editor ’ s Letter : The unique industry that Hospitality is
8 from the Minister for Tourism - the Seventh consecutive year of record growth
15 Changing the world of VIP conferencing
16 Human Resources in the Hospitality Industry : the state of matters
26 Family business in Gozo expands beyond
29 Can we do without Air Malta ?
36 Making ends meet at 3 star level
48 2016 : another landmark year for Malta ’ s tourism
54 for Hospitality and Service : Seven Stages to develop a broad interpretation in Tourism
59 Green products and services for buildings and structures
61 an interview with the Ministry for Tourism : From 2002 to 2020 - levelling out the playing field
77 Hotel Santana - catering for leisure and business
78 MTA CEO welcomes German couple on their 86th visit to the Maltese Islands
81 It ’ s all about quality
82 Calendar of Events - 2017 : an eventful year

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a member of
iMNG Ltd Peacock Buildings , 102 Testaferrata Street Ta ’ Xbiex XBX1406 , Malta Tel : (+ 356 ) 2010 7775 Email : info @ i-mng . com
Publisher , Art Director & Editor-in-chief Jason Attard jason @ i-mng . com
Technical Editor Tony Coleiro tc @ i-mng . com
© All rights reserved by the Publisher . The Publisher ’ s written consent must be obtained before any part of this publication may be reproduced in any form or by any means whatsoever . Opinions expressed are not necessarily those of the editor or publisher . Whilst every care has been taken in compiling contents and in safeguarding against plagiarism , the publisher and / or editor cannot be held responsible for errors or omissions . You are reminded of your right to refuse receipt of this publication and / or our other products or services by sending such requests in writing to iMNG Ltd , signed by the person refusing receipt .

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Q1 | 2017
HOSPITALITY MALTA