Hospitality Malta 02 - Page 61

T he Malta Travel and Tourism Services Act (Chapter 409) and its subsidiary acts dictate that the primary role of the Enforcement Directorate is that of monitoring the tourism industry to ensure that what is being offered is up to standard. This is achieved through regular inspections of tourism operations to check that these comply with legal standards. This enforcement unit is the only unit in MTA which is a fully fledged directorate and is composed of a chairman appointed by the Authority and two other persons appointed by the Minister of Tourism on the recommendation of the Authority, one of whom shall be a lawyer. Presently the Directorate’s enforcement unit consists of one senior manager, nine enforcement executives, five assistant enforcement officers and three clerks, as well as a Senior Head based in Gozo supported by another three enforcement executives. Zammit explained that this small unit does not limit its actions to enforcing the regulations, but coaches and helps the industry to achieve a higher standard than is required by the law. HOSPITALITY MALTA “Being in constant contact with the industry, the officers of the Directorate act as a bridge between the industry and other units of the Malta Tourism Authority and also with departments like the Health, the Lands, Police and the Trade” he added. “We are not there simply to check and fine. We do far more than that!” he explained. “In fact, we also do work of compliance and set legal standards for all sectors of the tourism industry. Our aim is a simple one - to make Malta and its tourism operations more attractive.” Our aim is a simple one - to make Malta and the tourism operations more attractive Additionally, the Directorate strives to further improve Malta’s competitiveness as an international tourism destination of choice by working with all stakeholders to ensure that product, service and value all reach levels which will enable Malta and Gozo to continue improving the seasonal spread of tourism as well as its economic benefits. This is obviously an implemen- tation of the MTA’s own mission statement whereby it establish- es and executes a tourism policy which is based on the principles of sustainable tourism develop- ment to contribute to econom- ic growth whilst respecting the heritage and environment of the Maltese islands. SEPTEMBER | 2017 59