Hospitality Malta 02 | Page 5

Contents 5 Editor’s Letter: The significant growth our industry is experiencing 10 from the Minister for Tourism - from strength to strength - achieving further sustainable growth 20 12 Textbook Strategic Foresight that led to a € 21,000,000 investment 32 41 Mediterranean Conference Centre: from the MTA Chief Executive Officer a unique custom-fitted alternative Managing Reputation: the key to continued success the Phoenix arisen 42 be.HOTEL: 50 The Phoenicia: grande dame of Malta’s hotels defining dynamics HOSPITALITY MALTA with an innovative concept in Malta a member of iMNG Ltd Peacock Buildings, 102 Testaferrata Street Ta’ Xbiex XBX1406, Malta Tel: [phone] Email: [email protected] Publisher, Art Director & Editor-in-chief Jason Attard [email protected] Technical Editor Tony Coleiro 57 Coaching the Industry towards higher standards © All rights reserved by the Publisher. The Pub- lisher’s written consent must be obtained before any part of this publication may be reproduced in any form or by any means whatsoever. Opin- ions expressed are not necessarily those of the editor or publisher. Whilst every care has been taken in compiling contents and in safeguarding against plagiarism, the publisher and/or editor cannot be held responsible for errors or omissions. You are reminded of your right to refuse receipt of this publication and/or our other products or services by sending such requests in writing to iMNG Ltd, signed by the person refusing receipt. SEPTEMBER | 2017 3