Improving our health services The Bay of Plenty District Health Board has been seeking feedback from patients and staff as part of its on-going effort to improve the way health services are provided to our communities. a survey about what we were doing well and what we could improve on. Registered Nurse and Programme leader Rosalind Jackson says “There is a lot of evidence and studies worldwide, showing that when staff working in health have a consistently good experience at work, this has a positive flow-on effect and patient care, safety and clinical outcomes improve.” “Mostly patients found us friendly, caring and helpful. One thing we need to work on as an organisation is making sure we are more consistent. Patients told us that a welcoming smile and staff introducing themselves on first contact, is really important to how they feel about their treatment in hospital,” says Rosalind. Remembering to keep patients updated with appointment times, particularly if there is any delay, which affects them was also a priority. As well as surveying patients, the DHB invited patients in both Whakatāne and Tauranga to participate in workshops. Rosalind says as a result of the feedback the DHB is in the process of ensuring all staff consistently behave in a safe and compassionate manner when caring for patients, their families and whānau. “We listened to 80 patients, their families and whānau tell us their stories about their care. In addition, 289 patients and their families completed Bay of Plenty DHB patients survey results. The size of the word is proportionate to the number of responses. Labour of love For Tauranga midwife Natasha Rawiri, weaving her first wahakura (safe sleeping space) for baby was a labour of love. Natasha has been a midwife for 19 years. A huge focus in her present role as a Midwife Coordinator - Safe Sleep & Smoke Cessation is educating mums and their whānau about keeping baby safe. It is through this role that Natasha learnt to weave the wahakura. It took Natasha two full days to weave the wahakura with the “very patient” guidance of skilled kairaranga (weaver) Donna Leef from Te Kupenga Hauora. She wove the last piece of flax for the wahakura around the same time as Tauranga mum Ata-Reta Wikeepa gave birth to her first child, baby girl Te-Atarangi, born seven weeks premature. Due to the early arrival of baby Te-Atarangi, Mum, partner and baby spent several weeks in the Special Care Baby Unit in hospital and Natasha got to know them well. So she offered them the wahakura. “It’s traditional that you give away your first wahakura and I had just met this wonderful young couple having their first baby so it just seemed right.” Mum Ata-Reta is thrilled with the gift. She had planned to get a wahakura for her baby, to be close to her at all times, but because her baby was born early she didn’t have the time to organise one. “She’s the best thing that has ever happened to me and I’m so excited to be her mother. It’s a wonderful feeling and to be able to have her sleep next to her parents and in a safe sleep space is great. She’s close enough to breastfeed and it means I don’t have to get up in the night.” Wahakura or Pepi-Pods are a portable safe sleeping space for babies up to four to six months. They are designed to provide a safe sleeping environment for babies in a makeshift setting or away from home. IT’S NEVER TOO LATE TO QUIT FOR YOUR BABY Even if you have smoked for some of your pregnancy, quitting now will make baby happier and healthier. Smoking harms your baby If you smoke when pregnant you are: • More likely to have a miscarriage • B aby is 30% more likely to be born prematurely • B aby is at greater risk of health problems including glue ear and asthma • B aby is 30% more likely to die of Sudden Unexplained Death in Infancy (SUDI or cot death). Give you and your baby the best future possible and call... 0800 HAPAINGA (427246) Stop smoking service. To keep your babies (pepe) of all ages safe during sleep always follow the P.E.P.E. message: PLACE baby in his or her own bed, face clear of loose bedding and NO pillows, hats, bibs and soft toys Mum Ata-Reta Wikeepa cradles her baby Te-Atarangi in the wahakura made by Midwife Natasha Rawiri (right). ELIMINATE exposure to smoking, alcohol and drug use, and have a smokefree family, home and car Natasha runs the Ūkaipo programme with the Western BOP Primary Health Organisation. This programme for pregnant women who smoke is designed to support them to become smokefree. And at the same time they learn to weave their own wahakura with the support of Te Kupenga Hauora. POSITION baby flat and on the back as their drive to breathe works best in this position “I’ve supported many mothers on this programme. For many mums it is a natural desire to want to keep their newborn close to them at all times. I’ve seen how great the wahakura is at fulfilling that need while keeping baby safe. I always wanted to have a go at weaving one myself.” Earlier this month the Government announced plans to invest an extra $2-million into the National Sudden Unexpected Death in Infancy (SUDI) Prevention Programme. A portion of this funding will go towards wahakura or pepi-pods for families who need them. ENCOURAGE and support mum to breastfeed to help protect baby. The BOPDHB holds Wahakura Wananga in the Eastern Bay and the Western Bay to encourage people to learn the art of weaving wahakura for babies. To find out more contact Raewyn Lucas on 07 579 8091.