Health Destination Pharmacy Trial – Case studies Health Destination Pharmacy Trial – Case studies | Page 5

CASE STUDY 1

“I KNOW MYSELF
JUST TRYING TO
DO A FEW THINGS
TO IMPLEMENT
NEW PROCEDURES;
IT’S VERY HARD TO
CHANGE YOUR WAYS.”
– Pharmacy owner

CHALLENGES

SOLUTIONS

Despite the solid platform and commitment to change
shown by the owners, this pharmacy still faced a number
of challenges in the execution of its goals. Having just
undergone a renovation and refit, the owners reported
that everyone was still getting used to working in the new
environment. During that time, which included one of the
owner pharmacists being on leave, a number of things
had “fallen by the wayside”. These included staff education,
regular team meetings and community events, and would
need to be re-invigorated as part of the change process.

Improving staff knowledge, skills and confidence

Staff reported already feeling “stretched” during busy
times and were unsure how they could take on any more
programs or services. Some felt unsure of the changes and
how these would affect their roles, particular