Health Destination Pharmacy Trial – Case studies Health Destination Pharmacy Trial – Case studies | Page 22

RESULTS

5

This pharmacy found that their focus on increasing
consumer engagement by the pharmacists had a range
of add-on benefits in terms of confidence, leadership and
performance.
They were able to improve their performance in a number of other areas, and better
coordinate all their activities. The pharmacy has since been recognised for their efforts,
receiving an award from their banner group.

Efforts to increase pharmacist-consumer interactions a success

»» This pharmacy saw positive results in all measures of workflow efficiency and
effectiveness.1
»» The figures below illustrate pre- and post-Trial pharmacy performance in regard
to consumer engagement by various pharmacy staff. The post-Trial increase in
pharmacist involvement with consumers is immediately noticeable.1

“PREVIOUSLY, WE
WERE RUNNING THE
REPORTS OFF BUT
NOT NECESSARILY
ANALYSING THEM
AS MUCH. [STORE
MANAGER] IS
NOW LOOKING AT
DIFFERENT REPORTS
AND MONITORING
THOSE MORE
CLOSELY, WHICH IS
FANTASTIC, AND
THE STAFF ARE NOW
MORE AWARE OF
HOW WELL THEIR
OWN DEPARTMENTS
ARE GOING, WHICH IS
FANTASTIC.”

Financial gains from an increased consumer focus

»» Financial data showed a general upward trend in health-related sales (up 9.03% for
the 9 months), despite consumer numbers declining at about industry average rate
for the same period.2
»» Prescription numbers increased above industry average.

– Pharmacy owner

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Health Destination Pharmacy Trial – Case studies I © Pharmaceutical Society of Australia Ltd.