Health Destination Pharmacy Trial – Case studies Health Destination Pharmacy Trial – Case studies | Page 15

For this pharmacy, enthusiasm and dedication on the part of the manager was not enough to result in financial growth. Despite best efforts to plan and execute change, this pharmacy learnt that without the whole team moving in the same direction, it is difficult to achieve sustainable change. A streamlined approach is essential The tools and insights provided by the PSA coach were reported as being a major enabler of change for this pharmacy, allowing their planning and processes to become more structured. “[The coach’s] visits were fantastic and the ideas that she came up with were great. It crystallised our vague ideas a little bit better and meant that we did things sooner than we normally would have.” A framework for future services This pharmacy recognised that allowing adequate time and resources for planning and putting goals into action was essential, not just for implementing a specific program, but to lay the foundations for future services. CASE STUDY 3 KEY LEARNINGS ABOUT THE HEALTH DESTINATION PHARMACY TRIAL In 2012-13, as part of its commitment to building capability in pharmacy and positioning the profession for the future, PSA conducted a trial to test the feasibility of a changed model of pharmacy practice in which the pharmacist is repositioned as a primary healthcare provider and the pharmacy as a healthcare destination. The 14 participating pharmacies received assistance to make changes to their business model to achieve sustainable delivery of consumer-focused health services, enhance the pharmacy’s image as a health care destination, and improve its long-term viability. The trial did not impose a “one size fits all” model, but focused on building capacity and ensuring that the appropriate infrastructure and resources were in place to allow change to occur. All elements were underpinned by a Foundations for Change program, reflecting the evidence showing that pharmacists and other primary health care providers can benefit from targeted, on-site support to assist their preparation for change and to build the capacity to effectively integrate new professional programs over time. Accountability drives change The pharmacy manager and staff realised the impact of having a coach to work with them, and having to provide regular reporting, on the achievement of their